Privacy policy
Version of 11.10.2026
This policy explains which personal data the cleanavy.com website collects, why, on what basis, who receives it and what rights you have. It follows the Law of Ukraine “On Personal Data Protection” No. 2297-VI of 1 June 2010.
1. Who processes your data
Personal data controller: ФОП Алєксєєв Юрій Володимирович (sole proprietor), operating as Cleanavy (Cleanavy, we). Contact us about personal data: phone +38 (096) 727-33-77, Telegram t.me/cleanavy.
2. What we collect
- Booking data: name, phone number, preferred contact method, e-mail (optional).
- For cars: class, make and model, chosen package and services, cost calculator answers (if used).
- For furniture: what needs cleaning and the address for the technician.
- Your comment and the chosen city (location).
- Technical data needed for spam protection (Cloudflare Turnstile check).
- If you sign in with Google: the name and e-mail provided by Google and your order history.
We do not collect bank card data and do not ask for documents.
3. Why we process data and on what basis
- To accept your request, contact you, agree on the time and provide the service. Basis: your consent given when you send the request, and concluding and performing the service contract (Art. 11 of the Law).
- To keep your order history in the account (if you sign in with Google). Basis: your consent.
- To protect the website from spam and abuse. Basis: our legitimate interest.
We do not use your data for advertising mailings and do not sell it.
4. Who receives the data
Data is processed only by services the website cannot work without (data processors):
- Supabase: storing requests in a database;
- Cloudflare: website hosting and spam protection (Turnstile);
- Telegram: notifying the Cleanavy manager about a new request;
- Google: sign-in with Google (only if you use it).
The servers of these companies may be located outside Ukraine. We transfer only the data needed for the purpose, in line with Art. 29 of the Law. Data is provided to public authorities only in cases set by law.
5. How long we keep data
No longer than needed for the purpose: as a rule, up to 3 years after your last contact, or until you withdraw consent, unless the law requires keeping it longer.
6. Your rights
Under Art. 8 of the Law you have the right to:
- know which of your data we process, why and to whom we transfer it;
- access your data;
- request correction of inaccurate data or its deletion;
- withdraw your consent;
- object to the processing;
- complain to the Ukrainian Parliament Commissioner for Human Rights or to a court.
To use your rights, contact us (section 1). We reply within 30 calendar days.
7. Cookies and local storage
The website does not use advertising cookies. The browser (localStorage) keeps only your settings: the chosen city and the theme (light or dark). Cloudflare Turnstile may use technical browser data to tell people from bots.
8. Security
Data is sent over an encrypted connection (HTTPS). Only authorised Cleanavy staff have access to requests. Database access keys never reach the browser.
9. Changes
We may update this policy. The current version is always on this page, with the date at the top.